Prague’s public transport ticket inspectors will soon be equipped with portable body cameras as part of a new initiative to improve transparency, reduce disputes, and handle passenger complaints more efficiently. A pilot project is scheduled to begin in the first quarter of 2026.

The move follows the successful introduction of body cameras for ticket inspectors on Central Bohemian Integrated Transport (IDSK) vehicles. The decision comes in response to a rise in verbal conflicts and complaints after public transport systems adopted all-door boarding, increasing interactions between inspectors and passengers.

Purpose of the Cameras

Authorities say the cameras are not intended as a punitive measure but as a tool to ensure fairness and accountability during ticket inspections. Recorded footage will provide objective evidence in disputed cases, helping resolve complaints faster. In situations where a complaint is filed and no recording exists, decisions will automatically favor the passenger.

How the System Works

IDSK has signed a framework contract for up to 100 portable cameras, valued at more than CZK 3.2 million. Inspectors must record the entire duration of each ticket check. All video and audio files are encrypted, securely stored, and deleted according to legal data protection rules. Recordings can be accessed for complaint reviews for up to 30 days.

Inspectors also receive regular training in conflict resolution and communication to ensure respectful interactions with passengers.

Expansion to Prague Transport Network

The Prague Public Transit Company (DPP) plans to introduce a similar body camera system later this year. While many metro stations, buses, trams, and trolleybuses already have fixed surveillance cameras, these are often insufficient for documenting close-range disputes during inspections.

A pilot program will test different body camera technologies and establish internal operating rules in line with data protection and labor regulations. DPP will work together with IDSK and the Association of Transport Companies to share experience and best practices.

What Passengers Can Expect

Once implemented, ticket inspections may be fully recorded. Passengers filing complaints will be able to reference video footage where available. Authorities encourage travelers to follow boarding procedures and maintain respectful conduct to ensure smooth inspections.

A Step Toward Safer Public Transport

The initiative reflects a broader trend in public transport systems across Europe to improve security, accountability, and trust between passengers and staff. By documenting inspections, transport operators aim to reduce unresolved complaints and strengthen transparency in daily operations.